Aug 8, 2023
Today’s guest is Carlos Quezada, Vice President of Customer
Experience Strategy at Hewlett Packard Enterprises. He joins Emerj
Senior Editor Matthew DeMello on the program to talk about building
customer journeys simultaneously from the B2B and infrastructure
perspectives. Later, they talk about how friction in customer
journeys predicates a balance between automation and humans in the
loop of critical workflows. If you’ve enjoyed or benefited from
some of the insights of this episode, consider leaving us a
five-star review on Apple Podcasts, and let us know what you
learned, found helpful, or liked most about this show!