Oct 9, 2026
Alert volume inside IT operations has outpaced manual triage,
leaving real incidents buried in noise. In this episode, Dhrubojyoti
Das Deb, SVP of Global IT at JPMorgan Chase & Co., explores how
AI-driven correlation and intelligent grouping can turn thousands
of alerts into a handful of actionable incidents. The...
Oct 8, 2026
Enterprise CX teams have poured budget into AI, yet many still
can't show measurable returns — frontline staff double-check the
tools, and each new bot becomes another disconnected silo.
In this episode, John McMullan, Head of Product Marketing and
Strategy at Observe.AI, joins host Yolandi de Weerdt to
examine...
Oct 7, 2026
A single misstep in a new customer service channel can undo
months of trust-building work.
In this episode, Paul Cuglietta, Customer Services Director at
Simplyhealth, explores how disciplined testing, governance, and
stakeholder sign-off shape agentic AI rollouts inside a regulated,
high-trust environment.
The...
Oct 6, 2026
An AI agent can function as designed yet produce results an
organization cannot verify or safely use. In this episode, Melissa
Ramey, Director, AI Transformation – Data Insights and User
Experience at Salesforce, joins Emerj’s Yolandi de Weerdt to
examine who owns agent behavior after deployment and why...
Oct 5, 2026
Drug discovery teams are running short of new ideas to test,
and AI models that simulate how cells respond to drugs only pay off
once leaders know when those predictions can be trusted with
experiments, timelines, and budget.
In this episode, Daniel Veres, Co-Founder and Chief Scientific
Officer at Turbine, and...