Aug 12, 2026
Service leaders are increasingly asked to deploy AI agents
without a clear sense of what these systems can safely handle
today, or where to start. In this episode, Matt Kravitz, Head of
Customer Transformation for Service Cloud at Salesforce, breaks
down a three-level maturity model for AI service agents —...
Aug 11, 2026
The security landscape is shifting as AI accelerates existing
vulnerabilities faster than most retail enterprises can
adapt.
In this episode, Mark Alvarado, CISO at Academy Sports +
Outdoors, examines how AI amplifies gaps in identity management,
data governance, and human behavior, joining Emerj’s Yolandi de
Weerdt...
Aug 7, 2026
A growing gap between device complexity and organizational
knowledge is turning service reliability into an enterprise‑level
risk for regulated industries.
In this episode, Ryan Makely, Senior Director of CALID Service
at Bruker Scientific, breaks down how fragmented documentation,
rapid loss of expert judgment, and...
Aug 7, 2026
Industrial AI is forcing leaders to confront a fundamental gap
between digital systems built for offices and the high‑risk,
real‑time demands of the factory floor.
In this episode, Antoine Bisson, CEO & Co‑founder at Poka,
joins host Marilie Fouché and dissects why industrial environments
require contextual...
Aug 6, 2026
AI is generating code and surfacing vulnerabilities faster
than security teams can review them, compressing the time between a
vulnerability discovery and its exploitation.
In this episode, Niro Rajadurai, Chief Revenue Officer at
XBOW, examines how autonomous offensive security can match that
pace, in conversation...